Refund policy

We want you to love your KNOTT piece. If something is not right, here is how returns and exchanges work. Returns depend on where your order was delivered.

Orders delivered in Lebanon

  • 14 days to return. Message us on WhatsApp or Instagram within 14 days of delivery and we arrange the pickup.
  • Condition. The piece must be unworn and in its pouch or box.
  • Wrong size? We swap the size for you. You only pay the delivery fee.
  • Faulty or wrong item? We replace it or refund it, and we cover the delivery.

International orders

  • 14 days to request a return. Email us at knottbeirut@gmail.com or message us on WhatsApp within 14 days of delivery, with your order number. We will send you the return address. Please do not send anything back before you hear from us.
  • Condition. Pieces must be unworn, unused and in their original KNOTT packaging.
  • Return shipping. You pay for return shipping. We recommend a tracked service, as we cannot refund a return that does not reach us.
  • Faulty, damaged or wrong item? Send us a photo within 14 days of delivery. We will send a replacement or give you a full refund, and you do not need to send the piece back.
  • Refunds. Once your return arrives and is checked, we refund you to your original payment method within 14 days. Original shipping costs are refunded only where the law requires it, for example when a customer in the EU or UK returns a whole order.
  • Exchanges. The quickest way to get a different size or colour is to return the piece for a refund and place a new order.

Offers

If you return part of an order that used an offer such as Buy 2, Get 1 Free, we refund what you actually paid for the pieces you return. The free piece is the lowest-priced one in the order.

Lifetime warranty

Every piece has a lifetime warranty on colour and material. If the colour or material fails, message us with a photo and we replace the piece. The warranty does not cover damage after purchase, such as a broken cord or a lost piece.

Contact

Email: knottbeirut@gmail.com · WhatsApp: +961 76 623 100 · Instagram: @knottbeirut